Guide to survey design for those who are not survey experts.  (by Len Cook)

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Based on Indian experience, guides users through the management of citizen report card programmes to monitor government services delivery.  (by Public Affairs Foundation of Bangalore)

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Provides a guide to citizen report card surveys on government service delivery.  (by World Bank)

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A concise guide to assist in planning effective citizen surveys. (by Thomas F Burgess, University of Leeds)

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Analysis and guidance on planning effective surveys for the APRM. Presented to APRM Lessons Learned – A Workshop for Practitioners, Researchers and Civil Society.

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